Shipping policy

Supa Natural Shipping Policy

Effective Date: June 17, 2024

Thank you for shopping with Supa Natural! We are committed to delivering your orders quickly, efficiently, and reliably. Please review our shipping policy below for detailed information on shipping times, costs, and procedures.

Shipping Regions

We currently ship to addresses within the United States, Canada, or worldwide, depending on your business. If your location is not currently supported, please contact our customer support team at supanatural2024@gmail.com.

Shipping Rates

We offer the following shipping options:

  1. Standard Shipping

  2. Expedited Shipping

  3. International Shipping

Shipping rates will be displayed during checkout. Any applicable taxes, duties, or fees are the responsibility of the customer and will be calculated during the purchase process or at delivery, depending on local regulations.

Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

  • You will receive a confirmation email once your order has been shipped, including tracking information.

 

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier's website or our Order Tracking page.

If you have not received your tracking information within [3-4 business days] of placing your order, please contact us at supanatural2024@gmail.com.

Shipping Issues

If you experience any issues with shipping, such as:

  • A delayed package

  • A lost or stolen package

  • Incorrect or damaged items upon delivery

Please contact our customer service team at supanatural2024@gmail.com within 7 days of receiving your order. We will work with you and the carrier to resolve the issue as quickly as possible.

International Shipping Terms

For international customers:

  • Customs and Duties: Any applicable customs fees, import duties, or taxes are the responsibility of the customer.

  • Refused Shipments: If you refuse a shipment due to customs fees or any other reason, shipping charges will not be refunded.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page, and the date of the update will be noted at the top.

Questions? If you have any questions regarding our shipping policy, please reach out to our support team:

Email: supanatural2024@gmail.com

Business Hours: [Mon-Fri, 9 AM - 5 PM EST]

Thank you for choosing Supa Natural! We appreciate your business and look forward to serving you again.